Account & data requests
Delete your ExtractoKit account
You can request deletion by email, including after uninstalling the app. Requests are reviewed by a person and processed after account ownership is verified.
The current Google Play version uses guest access without sign-in. This page also accepts requests for existing Google or Alipay-linked ExtractoKit accounts from the China edition or earlier versions.
Send a deletion request
Email yanjiawen1992@gmail.com with the subject ExtractoKit account deletion request.
Include your ExtractoKit account identifier if known, your account type (Guest, or Google or Alipay if applicable), and an email address where we can reach you. Guest users can copy their user identifier from the profile page before uninstalling. If you cannot access the app or do not know the identifier, say so; we will reply with the necessary verification steps.
Open email requestDo not send passwords, one-time verification codes, payment-card numbers, or bank account details. We only ask for information necessary to identify the ExtractoKit account and verify your authority to delete it.
What happens next
- We review the request and reply by email with any necessary account-ownership verification.
- After verification, we process deletion or de-identification of the account and associated data, and revoke account access. We address any pending purchases or account operations as part of the review.
- We reply by email about progress and completion, including an explanation of any minimum records that must be retained.
Sending an email does not immediately delete the account. Please wait for our reply before assuming the request has been completed.
Data and account impact
The request covers your ExtractoKit account, sign-in associations and sessions, device associations, and associated usage, reward, referral, and entitlement data. Records are deleted or de-identified, except for the minimum transaction and related records needed for legal obligations, payment or refund handling, dispute resolution, and fraud prevention. Retention depends on the record and its continuing purpose; we explain relevant retained categories and reasons in our reply. We do not promise immediate erasure of all records.
If you use the same ExtractoKit account on Android, iOS, or another supported platform, deletion affects that shared account and associated credits and membership access across those platforms. Tell us before completion if you intended a more limited data request. A deletion request is not itself a refund request.
Your original Google or Alipay account is not deleted. Files already saved or exported to your devices are not remotely erased; manage those files on each device and keep any copies you need before deleting the account.
Subscriptions are separate
Deleting an account or uninstalling the app does not automatically cancel subscriptions with Google Play, Apple, or another provider. If you have a recurring subscription, manage it with the original provider. One-time fixed-term memberships do not automatically renew. See Google Play subscription help. If you have questions about an existing purchase, include that question in your request without sending payment-card details.
For access, correction, or another data request, use the same support email and describe the request. Read the privacy policy for how information is processed.
账号与数据请求
删除提取宝账号
你可以通过邮件申请删除账号，卸载应用后也可使用。申请由人工审核，在核验账号归属后处理。
当前 Google Play 版使用游客访问，无需登录。本页也接受国内版或旧版应用中已有 Google、支付宝关联提取宝账号的删除申请。
发送删除申请
发送邮件至 yanjiawen1992@gmail.com，主题填写提取宝账号删除申请。
请提供提取宝账号标识（如知晓）、账号类型（游客；如适用，Google 或支付宝）以及可联系的邮箱。游客可在卸载前从“我的”页面复制用户标识。如果无法打开应用或不知道账号标识，请在邮件中说明，我们会回复必要的核验步骤。
打开邮件申请请勿发送密码、一次性验证码、银行卡号或银行账户资料。我们仅索取识别提取宝账号、核验删除权限所必需的信息。
后续处理
- 我们查看申请，并通过邮件回复必要的账号归属核验方式。
- 核验通过后，处理账号与关联数据的删除或去标识化，并撤销账号访问；同时核查尚未完成的购买或账号操作。
- 通过邮件回复处理进度与完成情况，并解释需要保留的最少记录。
发送邮件不会立即删除账号，请以我们的后续回复确认完成情况。
删除范围与影响
申请覆盖提取宝账号、登录关联与会话、设备关联，以及相关使用、奖励、邀请和权益数据。数据会删除或去标识化，但法律义务、付款或退款处理、争议处理及反欺诈需要的最少交易与相关记录除外。保留取决于记录及其仍然必要的用途，我们会在回复中说明相关保留类别与原因，不承诺所有记录立即清空。
如果 Android、iOS 或其他受支持平台使用同一个提取宝账号，删除会影响该共用账号及其在各端的积分和会员访问。如你仅希望提出范围更小的数据请求，请在处理完成前说明。账号删除申请本身不等于退款申请。
你的 Google 或支付宝原账号不会被删除。已保存或导出到各设备的文件不会被远程擦除，请在各设备自行管理，并在删除账号前保留需要的副本。
订阅需要单独管理
删除账号或卸载应用不会自动取消 Google Play、Apple 或其他提供方的订阅。如有自动续费订阅，请通过原购买平台管理或取消。一次性固定期限会员不会自动续费。可参考Google Play 订阅帮助。如对现有购买有疑问，可在申请中说明，请勿发送银行卡资料。
访问、更正或其他数据请求也可通过同一支持邮箱提出。信息处理方式见隐私政策。